Legal AgreementPlease review prior to placing your order

Terms & Conditions

Please read these terms carefully before placing an order or using our website. By ordering from GlennCraft or browsing our handcrafted wooden keepsakes and custom engravings, you agree to the conditions outlined below.

Bespoke Orders

Custom engraved items are crafted to your exact specifications.

Consumer Rights

Protected under Republic of Ireland legislation & EU directives.

Dispatch & Delivery

Carefully packaged with reliable, insured courier shipping.

Legal Information

Terms & Conditions

Please read these terms carefully before using GlennCraft or placing an order for our handcrafted wooden keepsakes and personalised engravings.

Handcrafted in County Meath, IrelandCustomer Satisfaction Guaranteed

Key Note on Personalised Keepsakes

Custom and personalised items generally cannot be returned since they are made to order. However, if there is a problem with your order (including transit damage), please contact GlennCraft directly and we will work to resolve it.

Bespoke Accuracy

Please double check names and dates before completing your checkout.

Natural Timber

Every piece features unique grain patterns and organic tones.

Order Resolution

If there is any issue or transit damage, contact us directly and we will resolve it.

Policy Document

Detailed Store Policies

Select any clause below to read the comprehensive provisions.

8 Sections

These Terms and Conditions constitute an agreement between you and GlennCraft concerning your access to and use of our online store and services. By accessing our website or purchasing handcrafted wooden keepsakes, you agree that you have read, understood, and agreed to be bound by these terms.

Support & Inquiries

Have questions regarding our terms or an active order?

Our workshop team is here to assist with any custom enquiries, dimensions, or shipping details.

Browse Workshop Return to Home

By continuing to browse and purchase through this website, you confirm your acceptance of our Terms & Conditions and operational policies.

Terms & Conditions

Terms & Conditions

Detailed Store Policies

1. Agreement to TermsOverview of your agreement when using the GlennCraft website and placing orders.

2. Personalised & Handcrafted GoodsNatural wood variations, engraving approvals, and custom specifications.

3. Pricing & Payment TermsAccepted payment methods, currency, taxes, and price adjustments.

4. Shipping & DeliveryProduction timeframes and delivery details across Ireland and abroad.

5. Returns, Replacements & RefundsPolicy regarding made-to-order custom items and order resolutions.

6. Intellectual Property RightsOwnership of website content, photography, and artisan designs.

7. Product Liability & Care GuidelinesAppropriate care, display recommendations, and handling.

8. Limitation of LiabilityGeneral limitations regarding direct, indirect, or consequential damages.

Have questions regarding our terms or an active order?